FAQs

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Check your tracking number.  If there is a discrepancy on delivery date please email us at support@cloud9boutique.co

Yes all packaging is professionally sealed and packaged.

Orders paid before 10:00 AM (PST) will ship the same business day. Any orders paid for after 10:00 AM (PST) will be shipped the following business day (Excluding Weekends & Holidays)

We ship all orders Xpresspost with Canada Post Shipping usually takes about 2-3 business days to major cities of Canada. Please plan accordingly if you want to receive your order the same week. We highly recommend you place the order on the weekend or Monday/Tuesday if you wish to receive the order the same week. NOTE: Canada Post does not accept parcels on the weekends which is why there is no shipping. All weekend orders will be shipped first thing Monday. *Delays are possible due to Covid 19.

We are available by email at support@cloud9boutique.co

Yes if a package is lost or stolen we have a dispute process and all packages are tracked.

Simply place your order and you will be prompted to register and follow the steps.

To create an account please go to REGISTRATION and fill out all the information for your account to be approved.

You must have online banking to send an e-transfer. Your bank will have specific instructions on how to send e-transfers using their site but the process is essentially the same for all banks.

Step-by-step Guide

  1. Login to your online banking service
  2. Click on Interac e-transfer, usually under pay bills or transfer funds
  3. Enter our email: sales@cloud9boutique.co in recipient.
  4. Enter the total amount of your order.
  5. Set the security password as: elevate420.
  6. Type your Order Number into the notes.
  7. Submit e-transfer.
  8. We will notify you via email as soon as we receive your payment.
  9. If you had a good experience, leave us a review here! thanks

Can I cancel my transfer?

High volumes of e-transfers can take some time to process. If your bank has not yet sent you a message that we have received your e-transfer, then you still have complete control of your money.

Until you receive that email you can cancel your e-transfer at any time by logging into your bank account, going to your e-transfer area, looking at the pending transfers and selecting and canceling the one you sent.

The funds, which are held by Interac, will immediately be returned to your account when you cancel. If you don’t wish to cancel, please be patient and rest assured that once you receive notification that your payment has been accepted your shipment is usually processed and mailed the same business day.

Check your tracking number.  If there is a discrepancy on delivery date please email us at support@cloud9boutique.co

Yes all packaging is professionally sealed and packaged.

Orders paid before 10:00 AM (PST) will ship the same business day. Any orders paid for after 10:00 AM (PST) will be shipped the following business day (Excluding Weekends & Holidays)

We ship all orders Xpresspost with Canada Post Shipping usually takes about 2-3 business days to major cities of Canada. Please plan accordingly if you want to receive your order the same week. We highly recommend you place the order on the weekend or Monday/Tuesday if you wish to receive the order the same week. NOTE: Canada Post does not accept parcels on the weekends which is why there is no shipping. All weekend orders will be shipped first thing Monday. *Delays are possible due to Covid 19.

We are available by email at support@cloud9boutique.co

Yes if a package is lost or stolen we have a dispute process and all packages are tracked.

Simply place your order and you will be prompted to register and follow the steps.

To create an account please go to REGISTRATION and fill out all the information for your account to be approved.

You must have online banking to send an e-transfer. Your bank will have specific instructions on how to send e-transfers using their site but the process is essentially the same for all banks.

Step-by-step Guide

  1. Login to your online banking service
  2. Click on Interac e-transfer, usually under pay bills or transfer funds
  3. Enter our email: sales@cloud9boutique.co in recipient.
  4. Enter the total amount of your order.
  5. Set the security password as: elevate420.
  6. Type your Order Number into the notes.
  7. Submit e-transfer.
  8. We will notify you via email as soon as we receive your payment.
  9. If you had a good experience, leave us a review here! thanks

Can I cancel my transfer?

High volumes of e-transfers can take some time to process. If your bank has not yet sent you a message that we have received your e-transfer, then you still have complete control of your money.

Until you receive that email you can cancel your e-transfer at any time by logging into your bank account, going to your e-transfer area, looking at the pending transfers and selecting and canceling the one you sent.

The funds, which are held by Interac, will immediately be returned to your account when you cancel. If you don’t wish to cancel, please be patient and rest assured that once you receive notification that your payment has been accepted your shipment is usually processed and mailed the same business day.

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